Live Chat Counselling

Are you looking for advice on safer sex, STI & HIV prevention, or do you have other questions about sexual health, but prefer writing over talking on the phone?

That’s exactly what our chat support is for: here, you can chat one-on-one with one of our counselors and get answers to your questions. You can also use the chat to book a testing appointment.

You can access your test results online.

The chat counseling takes place every Friday afternoon. Our chat is completely free and anonymous. We highly recommend using a nickname.
 

Click on the image to go directly to the chat counseling:

Link: https://c03.aygonet.org/aids-hilfe-heidelberg/onlineberatung/Index/Chats 
Appointments are only given on-site. Please wait in the lobby until you are called.

⚠️ Current notice regarding wait times: We are currently experiencing very high demand, leading to longer wait times in our chat counseling. We cannot guarantee that you will be connected during today's session. Thank you for your patience and understanding!

📞 Short on time?: If possible, please call our telephone counseling at 06221-19411, where wait times are often shorter. Our current phone hours can be found [here].

Can’t make it to our regular Friday chat?

If so, you can arrange an individual chat appointment at a different time (usually within our regular working hours between 9:00 AM and 5:00 PM) by emailing us at info[at]aidshilfe-heidelberg.de.

You are also more than welcome to use our telephone counseling service. Find more information here.

We look forward to hearing from you!